Important:  Please review our "Policies" and "Terms and Use".   Use of our Site constitutes your agreement to follow the "Policies" and "Terms of Use" defined by Tails of the Rockies, LLC. 

1. Copyright and Intellectual Property

 

This site contains copyright and Trademark material, including, without limitation, text, photos, graphics, illustrations, images, labels and logos. The contents of this site are protected by copyright and trademark laws, and are the property of Tails of the Rockies, LLC. Copyright © 2007 - 2010 Tails of the Rockies, LLC. All rights reserved.  Use, reproduction or distribution of trademarks, product names, descriptions and  logos of Tails of the Rockies, LLC is strictly prohibited without prior written permission.

 

2. Disclaimers and Limitation of Liability
 

TAILS OF THE ROCKIES, LLC, IN NO EVENT, SHALL BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST OR STOLEN DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE THE WEB SITE AND THE PRODUCTS. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

IF, NOTWITHSTANDING THE ABOVE, TAILS OF THE ROCKIES, LLC. IS FOUND LIABLE FOR ANY LOSS OR DAMAGE RELATING TO THE USE OF THIS SITE, OR PRODUCTS. THE AGGREGATE LIABILITY FOR TAILS OF THE ROCKIES, LLC TO YOU FOR ALL CLAIMS SHALL BE LIMITED TO A REFUND ON THE PRODUCT ORDERED.

Tails of the Rockies is not responsible for loss of property or livelihood due to product malfunction.  It is the Sole Responsibility of the end User to determine safety and suitability of any Tails of the Rockies Products.  The end User must inspect these products periodically to determine the ongoing safety and integrity of any products used.
 

3. Security
 

Your on-line shopping is secure with Tails of the Rockies.  We use PayPal, which is part of EBay.  All customer information is kept private for the use of business transactions between Tails of the Rockies, LLC and you.  We do not share, sell, nor exchange customer data.
 

4. Credit Card Orders

 

Through PayPal we accept MasterCard, Visa, Discover and American Express.  We use the most efficient shipping method depending upon the contents of your order.  Unless otherwise noted we are able to ship available on-line purchases within 2-3 business days.  We will inform you of out-of stock items or other delays.

 

5.  Mail-In-Orders

 

We accept Checks and Money Orders for mail-in orders.  Make Check or Money Order payable to: Tails of the Rockies. 

Email or phone Tails of the Rockies to place your order.
 

6.  Shipping and Handling

 

Once your order has been received by us,  will attempt to ship your order out within 5  business days if it is received before 3 P.M. Mountain Time.  The exception would be any custom and handcrafted items, or items that are out of stock or on backorder.  If an item is out of stock or on backorder we will notify you via email or phone.   For information on specific shipping rates please refer to the Shipping Rates Page.  Tails of the Rockies accepts orders online 24 hours
a day.  Shipping rates on our website apply to domestic purchases ONLY.   For International order call or email us with your items and we will give you an approximate cost for shipping.

 

7. Privacy
 

At Tails of the Rockies we respect your privacy. We will not provide any personal or financial information about our customers to any third party not affiliated with your transaction.
 

8. Return Policy

Our goal is always complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.

Please notify us within 10 days of receipt of the product and we can issue a full refund or credit.  We will refund your credit card for the full price of the products purchased under the following circumstances:

Product was received damaged or defective, an incorrect item was shipped, product does not meet your expectations.

 

Credits and refunds must be processed within 30 days of the sale.

 

If you need to request a product replacement or exchange please email us at admin@tailsoftherockies.com or (303) 424 - 6250.

 

If your return was the result of an error on our part, we will also provide free return shipping.  If your return is not the result of an error on our part, the shipping costs will be deducted from the amount of the credit or refund.  Once we have received the returned product we will then ship your new product out to you. 

 

9.  Wholesale

 

Select products are available at wholesale for companies with a valid tax i.d.  Please contact us directly on products of interest for pricing details.